Shimico Q&A| Answers to FAQ about trading in Shimico

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Frequently Asked Questions

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General Questions

What is Shimico's field of activity?

Shimico is a communication channel between sellers, manufacturers, suppliers, and merchants for trading chemical goods and products...

How can I contact Shimico?

You can send your message by visiting the 'Contact Us' page after selecting the relevant department and subject...

How can we trust Shimico?

Shimico has obtained all necessary commercial and trade licenses to manage transactions, acting according to international and domestic legal and commercial laws...

What goods are traded on Shimico?

All goods listed in the industries list, except for prohibited goods stated on the site, can be traded.

What is a guaranteed transaction in Shimico?

On the Shimico website, a transaction is considered guaranteed provided the user utilizes the Escrow and commercial insurance services.

User Account

Why must we register on the website to buy and sell on Shimico?

This platform has financial and legal implications. To ensure transaction security and authenticate users, creating a user account and completing information is mandatory.

How many types of user accounts are there in Shimico?

Two types of user accounts can be created: 1. Natural user account 2. Legal user account.

What is the difference between a natural and legal user account?

Creating a natural user account only requires users' identity information. A legal user account requires legal entity details as well.

How to create a user account in Shimico?

Visit the registration page, select the account type (legal or natural), and follow the prompts.

How to add colleagues and company staff to a legal user account?

Only the manager of a legal user account can add employees and company staff through the dashboard.

How is the legal profile manager determined?

The legal profile manager is determined during the registration of the legal entity.

Why haven't I received the user account activation email?

Check your spam or junk folder. If not there, you can request a resend.

How is my user account activated?

After creating an account and completing the profile, if the identity is confirmed by Shimico, the user receives an authenticated badge.

Who is a validated user in Shimico?

A validated user is one who has been credit-checked and can use commercial insurance.

Who is a VIP user in Shimico and what are the benefits?

A VIP user is someone who has paid for a premium membership, gaining access to special tools.

How is the payment of membership and other fees done?

Payment of membership and other fees is done through the secure payment gateways integrated into the platform.

Is it possible to edit user profile details?

Yes, you can edit your user profile details in the dashboard, except for the email address.

How do I recover my password?

Use the 'Forgot Password' link on the login page to receive a recovery email.

Why haven't I received the password recovery link after requesting a password change?

It might be delayed or in your spam folder. Please check again or contact support.

Product Search

How to post a buying or selling ad?

Go to your dashboard and select 'Create Ad', fill in the product details, and publish.

How to search for buying or selling ads?

You can use the search bar or filter through categories in the industries list.

Ad Creation & Publishing

How can buying and selling transactions be shared with colleagues?

You can share ads via the share button on the ad page.

How many categories of ads are there in Shimico?

Ads are categorized into Buying Ads and Selling Ads.

What is the industries list and what is its use?

The industries list categorizes all chemical sectors to help you find specific products easily.

Why can't I upload a picture of my product?

Ensure the image format is supported (e.g., JPG, PNG) and within the size limit.

Is it possible to delete an ad?

Yes, you can delete your ad from the ad management section in your dashboard.

How can buying and selling ads be managed?

Use the 'My Ads' section in the dashboard to edit, pause, or delete your ads.

What does the ad expiration date mean?

It indicates the date when the ad will no longer be visible to the public.

Can an international ad be published on Shimico without knowing a foreign language?

Yes, Shimico provides tools to help publish ads internationally.

What is private publishing?

Private publishing restricts ad visibility to specific users or groups.

What is public publishing?

Public publishing makes the ad visible to all visitors on the platform.

Is it possible to buy and sell in-person or over the phone?

While initial contact is online, users can arrange in-person or phone meetings.

Is simultaneous buying and selling possible on Shimico?

Yes, you can simultaneously act as a buyer and a seller.

What are the conditions for trading on Shimico?

Trading on Shimico requires adherence to our terms of service and legal trading practices.

Can I access the information of my previous transactions?

Yes, all previous transactions are recorded in your account history.

What do the minimum and maximum prices stated in the buying and selling ad indicate?

They indicate the acceptable price range the buyer or seller is willing to negotiate.

What is the solution if I don't know the exact name of the desired product?

You can search by category, application, or chemical formula.

Submitting Offers

Are the prices on Shimico up to date?

Prices are updated by the users; Shimico encourages keeping them current.

How to submit a buying or selling offer?

Click the 'Submit Offer' button on the ad page and enter your proposed terms.

Is it possible to cancel a buying or selling offer?

Yes, you can cancel an offer before it is accepted by the other party.

How can buying and selling offers be managed?

Manage your offers through the 'My Offers' section in the dashboard.

What does delivery time mean when submitting an offer and what is its use?

It specifies how long it will take to deliver the goods upon agreement.

Can I submit my offer at any time of the day or night?

Yes, the platform is available 24/7.

Chat Room

What is the chat room and how is it activated?

The chat room is an internal messaging system activated once an offer is discussed.

What tools does the chat room provide to users?

It provides text messaging, file sharing, and negotiation tools.

Can I communicate with the trading party outside the Shimico website?

We recommend keeping communications on Shimico for security and dispute resolution.

Dashboard

What is the resources list and what is its use?

The resources list helps users find verified suppliers and manufacturers.

What is the favorites list?

It allows you to save ads or products you are interested in for later.

Financial Transactions

What is the use of currencies in Shimico?

Currencies are used for international trading and pricing references.

What is the transactions list and what is its use?

It tracks all your financial activities and payments on the platform.

What payment methods are available for transactions in Shimico?

Methods include bank transfers, online gateways, and Escrow services.

Does Shimico charge a commission on transactions?

Shimico may charge a service fee for certain guaranteed transactions or VIP services.

The payment history shows that the payment was unsuccessful, but the amount was deducted from my bank account. Why?

Bank reversals can take up to 72 hours. Contact support if it persists.

How can freight prices be inquired on Shimico?

You can request a freight quote directly through the logistics section.

How is the freight cost calculated?

It is calculated based on weight, volume, distance, and shipping method.

How is a proforma invoice issued?

Proforma invoices can be generated automatically in the transaction dashboard.

Arbitration & Dispute Resolution

Is it possible to file a complaint in Shimico?

Yes, there is a dedicated dispute resolution center for filing complaints.

If I want to return the goods, what happens to the transportation cost?

Return shipping costs are handled according to the agreement made during the transaction.

What should be done if the goods do not reach me on time?

Contact the seller via the chat room, and if unresolved, involve Shimico arbitration.

Is it the customer's responsibility to check the health and authenticity of sample goods after delivery?

Yes, buyers should verify the sample upon receipt.

What are the solutions in case of discrepancies or possible defects in the goods?

You can use Shimico's arbitration and the Escrow service to resolve discrepancies.

Credit Validation

How does Shimico validate international transactions?

Through our partnerships with international credit validation agencies.

Are validation services used for all users?

It is optional but highly recommended for international trade.

If unable to provide the required information for validating a buyer, and the exporter is confident in the buyer's credibility due to knowing them, how can the validation process proceed up to determining a credit ceiling?

You can provide alternative documentation for manual review.

How can credit validation be extended?

You can request an extension through the validation dashboard.

When does the validity period of Shimico's credit validation start?

It starts from the date of approval and issuance of the validation certificate.

Escrow

What is Escrow money in Shimico?

It is a secure holding account where funds are kept until transaction conditions are met.

What are the steps to receive Escrow money?

Both parties must agree to Escrow, and the buyer deposits the funds into the secure account.

To which group of users is the Escrow service available to guarantee payment for credit-purchased goods?

It is available to all authenticated users engaging in guaranteed transactions.

What factors determine Shimico's credit Escrow fee rate?

The rate depends on the transaction volume, risk assessment, and duration.

Is it possible to receive Escrow money and repay the beneficiary before the winner is determined or the ad time ends on Shimico?

Escrow funds are only released upon mutual agreement or successful completion.

Commercial Insurance

How are export goods insured in Shimico?

Through Shimico's affiliated commercial insurance providers.

How is the cost of obtaining a commercial insurance policy calculated?

It is calculated based on the goods' value, destination, and risk factors.

How long is the validity period of a specific export commercial insurance policy?

It varies based on the specific contract but usually covers the transit period.

In what timeframe is the compensation paid to the policyholder?

Typically within a specified number of days after the claim is verified.

Given the various exchange rates with the Rial, which currency should the exporter use to pay the insurance premium?

Payments should align with the currency specified in the insurance contract.

How is the insurance premium paid in the credit validation mechanism?

It is usually deducted or billed as part of the transaction costs.

What factors determine Shimico's commercial insurance fee rate?

It depends on the destination country risk, buyer creditworthiness, and transaction size.

In case of non-payment of goods/credit received by a foreign buyer, how much time will the policyholder have to declare a loss?

Deadlines are specified in the insurance policy terms.

After declaring a loss to Shimico, how soon will the policyholder receive their compensation?

Once verified, compensation is processed according to the policy's payout schedule.

In the event of a loss, based on what currency are the payments made to the policyholder?

Payments are typically made in the agreed-upon contract currency or its Rial equivalent.

What documents are required to prove a loss in case of non-performance of obligations by an Iranian exporter?

Proof of non-performance, shipping documents, and communication logs.